FAQs

One cleaner-hour is one person working for one hour. Two cleaners working for three hours is six cleaner-hours. Your quote will show the agreed time and total.

For recurring visits, please provide a functioning vacuum, mop and bucket. Approved products, cloths and PPE are arranged by the company. Other equipment arrangements are agreed in your quote.

Yes, as an agreed priority within your booked time at the same service rate. Let us know what you need so we can agree which other tasks fit the visit.

An assessed empty-property clean with an agreed checklist, including a single oven, empty cupboard interiors and accessible internal windows. Carpet extraction is extra. We do not guarantee deposit recovery.

Specialist cleaning is subject to assessment and the availability of a trained operator and suitable equipment. Hazardous cleaning, major mould, heavy waste and unsafe access require separate assessment.

Please report missed work within 48 hours so it can be assessed promptly and an appropriate correction arranged within the agreed scope. This request does not limit your statutory rights.

Your full address, requested service, agreed tasks, start time and suitable cleaner availability are checked before a visit is confirmed. A price estimate or postcode result does not reserve an appointment.